FAQ

What is Better Health Outcomes?

The Better Health Outcomes app has been developed after listening to patients and general practices about what they really need in a patient app. You can use the app to easily connect with your general practice team and to:

Access your health summary, including diagnosed conditions, prescribed medications, immunisation history, and lab results
Book and manage GP appointments
Check-in to let your GP know you have arrived
Request repeat prescriptions (coming from April 2022)
See consultation notes from previous appointments
Login using passcode or touch/facial recognition
Choose to share your medical information with other healthcare providers if required
Manage your account profile

What mobile platforms does the app support?

The app is supported on both Android and iOS platforms.

How do I get started?

You can download Better Health Outcomes from the App Store or Google Play. Your general practice will share with you with an invite code which you will need to register. If you don’t have an invite code already, get in touch with your general practice.

What is an invite code and where can I find it?

Each general practice has a unique invite code which is used to connect you to your general practice. You’ll need to enter the invite code for your general practice when you first download and select register on the app. If you need an invite code, give your general practice a call or check out their website.

My app says it failed to connect to my practice, why is this?

If you're unable to connect to your general practice, first make sure you have entered your details correctly. Your name, date of birth and phone number need to match the information that is held on record at your general practice. If you believe you've entered your details correctly on the app and you're still unable to connect, get in touch with your general practice to ensure that they have your up-to-date information.

What does my Health Summary contain?

Your Health Summary is your personal data that you are entitled to under the Health Information and Privacy Acts. It includes your:

Details (name, date of birth, address, gender)
Measurements recorded by your GP (e.g. blood pressure readings, height, weight)
Medical conditions or warnings
Recorded allergies
Immunisation history
Prescribed medications
Ongoing health conditions
Consultations notes
Lab results

How do I book an appointment through the app?

To book an appointment through the app, you’ll first need to be connected with your GP. Once you are connected, select the Appointments tab at the bottom of the app. Select a practitioner from your registered general practice and book a date and time to see them. Please note that you are only able to book an appointment at the general practice you are registered with. If you want to book an appointment with another practice you will have to call them to arrange this.

Where are the medical records coming from?

The app securely connects to the medical records that your general practice holds about you and displays this information in the app for your to access. Your medical records are entered by your GP or other medical professional during a consultation.

Why can’t I toggle off access to my Documents?

Documents that you upload to the app are automatically shared to your healthcare provider. When you delete a document it will no longer be shared.

How secure is my account?

We take the security of your health data seriously. Your app account is encrypted and security is based on two-step verification. You have the option to use facial/touch recognition (where applicable) to login to your account.

Will my data be shared with third parties?

Your data will never be shared with third parties and will only be accessible to you, your general practice, and any other healthcare providers that you choose to share your information with. To view your data sharing settings within the app, visit the settings menu and then select ‘data sharing’.

How do I delete my account and data?

Once you have signed up, you can choose to delete your account anytime by going to the settings page and tapping on delete account. Once you have confirmed deletion, your data is permanently removed from the system.

I have forgotten my password, how do I reset it?

If you have forgotten your password, you can reset it by going to the login screen of the app and tapping on ‘reset password’. Follow the prompts to create a new password for your account.

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