Patient Portals, Centrik, and Recent Media Coverage

Patient Portals, Centrik, and Recent Media Coverage – FAQs

Posted on

January 5th, 2026

The following FAQs address some common questions about the recent Manage My Health cyber security incident.

Is Webtools or Centrik related to ManageMyHealth (MMH)?

No.
Webtools and the Centrik platform are not connected to ManageMyHealth. They are completely separate companies with different systems, technology, and operating models.

Are The Doctors App, Better Health Outcomes, Well, or Tō Mai connected to ManageMyHealth?

No.
The Doctors App, Better Health Outcomes, Well, and Tō Mai are all powered by Centrik, a platform developed by Webtools. These apps do not share systems, data, or infrastructure with ManageMyHealth.

Is Centrik affected by the recent ManageMyHealth cybersecurity incident?

No.
Centrik has not been affected by the cybersecurity incident reported in the media involving ManageMyHealth.

Why are patient portals being discussed in the media right now?

Recent media coverage has highlighted a cybersecurity incident involving one patient portal provider.

How does Centrik keep my data secure, and who can access it?

We take the security of your health information seriously.

Centrik is maintained by a local development team and is regularly updated.
The platform undergoes routine testing by independent cyber security specialists.
Your app supports two-factor authentication for added protection. You have the option to use face/fingerprint recognition (where applicable) to log in to your account.
Your information is shared only with your healthcare providers and the trusted partners who help run the app, such as our secure hosting and payment providers. Read the Privacy Policy.

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