Can I use the same email as my partner/family member?
No. For security reasons, each person must register with their own unique email address.
However, if your provider has enabled the dependants feature, you can manage multiple profiles from your own account. Contact your provider to check if this feature is available.
I didn't receive the SMS verification code.
Check you’ve got mobile coverage, then toggle airplane mode or restart your phone to refresh the connection and try logging in again. You can also check if the message was filtered into spam or blocked.
I'm unable to register because my phone number or email is wrong.
If verification codes are going to an old number, please contact your provider to update your number or complete this form and our support team can look into this for you.
If you can’t log in because your old email no longer works, contact your provider, they'll need to update it in their Centrik Console and on their system.
I can't find my provider during registration.
If your provider doesn’t appear in the app’s search results, they may not have enabled access for users yet. Contact them directly to confirm when they’ll be available in the app.
What is Centrik?
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