The Doctors

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FAQ

What is The Doctors?

How do I get started?

What is an invite code and where can I find it?

What mobile platforms does the app support?

Can I access the patient portal on my computer?

I didn't receive the SMS verification code, what do I do?

I entered the wrong phone number during registration, what do I do?

My app says it failed to connect to my practice, why is this?

Why did I get a 'Too many attempts' error message?‍

Can I use the same email as my partner to register on the app?

How do I access records for my child or a dependant on the app?

I have forgotten my password, how do I reset it?

How do I book an appointment through the app?

Where are the medical records coming from?

What does my Health Summary contain?

Why can’t I toggle off access to my Documents?

Do I need to log out of the app when I'm not using it?

How secure is my account?

Will my data be shared with third parties?

How do I delete my account and data?