View a clear summary of your immunisation history, prescribed medications, recorded allergies, and any diagnosed conditions you are managing.
Book, manage and cancel appointments, receive reminder notifications, and check-in to let your general practice team know that you have arrived.
Select from your previously prescribed medications, select a pharmacy, pay, and submit your request. Track the status and receive notifications when approved or declined.
View your lab test results, as well as a history of your previous consultations with your doctor and the recorded notes.
Book and attend video consults from Centrik's patient portal apps. Access the care you need from wherever you are.
Message non-urgent healthcare queries to your GP team at a time that is convenient to you. They'll reply during normal business hours.
Receive reminders for appointments, as well as update notifications on the status of your repeat prescription request.
Login using passcode or touch/facial recognition – no more forgetting your username and password!
Choose to share your medical information with other healthcare providers and remove access when no longer required.
You can use the app to:
Ask your general practice if they are using one of Centrik's patient portal apps and what their unique invite code is. Simply download the app your practice uses, select register, and enter the invite code.
Once you have completed your registration you will be connected to your general practice team, have access to your health summary, and be able to book appointments and request repeat prescriptions.
Each general practice has a unique invite code which is used to connect you to your general practice. You’ll need to enter the invite code for your general practice when you first download and select register on the app. If you need an invite code, give your general practice a call or check out their website.
The app is supported on both Android and iOS platforms. It is also available on the web using your computer's browser.
Yes, the patient portal is available on the web. Please visit your practice's website or contact your practice for the online patient portal link for your practice.
Please make sure you are in an area with coverage by your phone carrier. Then try restarting your phone and turning off and on the aeroplane mode, before logging in again. This should resolve the issue.
Please contact your Practice and they will be able to fix this for you. If you require further assistance, please contact our support team at email@example.com.
If you're unable to connect to your general practice, first make sure you have entered your details correctly. Your name, date of birth and phone number need to match the information that is held on record at your general practice. If you believe you've entered your details correctly on the app and you're still unable to connect, get in touch with your general practice to ensure that they have your up-to-date information.
If your details don’t match what is held on record with your practice and you fail to connect with your practice five times, the app will display a 'Too many attempts' error message. You will need to wait 24 hours before trying again to connect to the practice. Contact your practice to check that they have your correct details on file, this includes your name, date of birth, and phone number.
No, the app only allows for a unique email address during registration.
This functionality is currently in development and should be available in mid 2024.
If you have forgotten your password, you can reset it by going to the login screen of the app and tapping on ‘reset password’. Follow the prompts to create a new password for your account.
To book an appointment through the app, you’ll first need to be connected with your GP. Once you are connected, select the Appointments tab at the bottom of the app. Select a practitioner from your registered general practice and book a date and time to see them. Please note that you are only able to book an appointment at the general practice you are registered with. If you want to book an appointment with another practice you will have to call them to arrange this.
The app securely connects to the medical records that your general practice holds about you and displays this information in the app for your to access. Your medical records are entered by your GP or other medical professional during a consultation.
Your Health Summary is your personal data that you are entitled to under the Health Information and Privacy Acts. It includes your:
Documents that you upload to the app are automatically shared to your healthcare provider. When you delete a document it will no longer be shared.
No, you only need to close the app if you are not using it. To open it again the app will ask you for the 4-digit PIN created during registration or for your biometrics (fingerprint or face ID) if you have enabled it.
We take the security of your health data seriously. Your app account is encrypted and security is based on two-step verification. You have the option to use facial/touch recognition (where applicable) to login to your account.
Your data will never be shared with third parties and will only be accessible to you, your general practice, and any other healthcare providers that you choose to share your information with. To view your data sharing settings within the app, visit the settings menu and then select ‘data sharing’.
Once you have signed up, you can choose to delete your account anytime by going to the settings page and tapping on delete account. Once you have confirmed deletion, your data is permanently removed from the system.